We understand that life can be unpredictable, and sometimes wedding dates need to be moved. If you need to reschedule, please contact us as soon as possible. We’ll do our best to accommodate your new date, depending on our availability. 

If you reschedule within a reasonable timeframe and we’re available on your new date, there’s NO additional fee for the change. However, if the reschedule happens close to the original date and ultimately we are unable to refill the date we would unfortunately keep your retainer. For perspective we have only kept 1 retainer throughout our entire 12 year history, which was a last minute cancelation.  We’ll discuss all the details with you upfront to ensure transparency.

If we’re unavailable for your new wedding date, we’ll work closely with you to find a solution.

If we are available on your rescheduled date, your original retainer will automatically be applied to the new date. 

Rescheduling is easy! Simply contact us via email or phone, and we’ll confirm the availability of your new date. We’ll provide an updated agreement reflecting the new date and details, and once signed, your wedding services will be officially rescheduled.

If you wanted real proof of our commitment to work with past clients rescheduling or outright canceling our services many have been so very kind to leave honest reviews of the process.  

For anyone with concerns about cancellations – Our event was cancelled and Windy City Production fully refunded our deposit without any delays or hassles. – Jim Czajka (Google Review)

Katie and Sam were amazing to work with! Unfortunately, my fiancé and I had to postpone our wedding due to unforeseen circumstances, they were very understanding and made sure to refund us. During this stressful time it was very nice to actually have a vendor that was so nice and understanding. We can’t wait to work with them in the future when we get married. – Michaela Hacaga (Google Review)

So i originally hired WCP as my wedding photography for my wedding next year. Put the deposit down and everything. My fiancé and I then decided that we were changing our whole wedding vision/theme and were wanting a more moody style of photography. I talked with Katie and let her know my situation and she was super understanding. She even offered to refund my deposit back even though in the contract it said that the deposit was non-refundable. Even though I ended up not going with Sam and Katie, Katie has been nothing short of professional and for all of the other brides looking at this right now, know that you’ll be in good hands with them! 🙂 – Ashley Kinzel (Google Review)